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FAQ/SHIPPING – All Things O'Natural

FAQ/SHIPPING

FAQ 

Shipping & Returns

How long will it take to receive my order?

      Currently our processing time is 1-4 business days of   

      receiving them. Once each customer will receive an email

      notification contining their tracking number to track their

      package. All orders are mailed via US Postal Service.

      Orders placed on Saturday, Sunday or national holidays will

      be processed on the following business day.

My address information was incorrect, what do I do to ensure I will receive my package?

      We encourage each customer to thoroughly check their

      order to ensure that email and shipping addresses are

      correct. We copy shipping and email addresses exactly as

      they appear on each order. Should we receive incorrect

      shipping information and we have shipped your package,

      customers must wait until the package is returned to us. We

      will (at the customer's expense) reship the package to an

      updated shipping address. 

My tracking number says 'Delivered' however, I did not receive my package, what should I do?

      Once an order is processed and shipped, we are not

      responsible for packages that are marked as 'delivered'.

      Please visit your local postal branch immediately and inquire

      about your missing package. Many times, packages were

      delivered to the wrong house or miscanned and packages are

      found, so it is very important to visit your local post office

      immediately.

Do you ship Internationally?

      Yes, we do ship worldwide via USPS Mail. International

      orders for non priority packages will arrive between 14-21

      business days. This may take longer if package is held in

      customs. International orders shipped Priority Mail will arrive 

      between 10-14 business days. All custom fees are at the

      expense of each customer.

My butter melted during shipment, what should I do?

      During warmer/hotter months, we encourage someone to be

      home to receive packages. Our products are temperature

      sensitive, namely our Deep Conditioner and Hair + Body

      Butter. Should your butter melt during transit

     or if the butter has melted due to sitting in mailboxes or on

      porches, please to cool at room temperature. Though the

      butter will lose it's fluffy consistency (similar to melted

      whipped cream) it is still very much usable and can be

      enjoyed as a hair and skin balm.

Can I return or exchange a product?

      Due to the handcrafted nature of our products, we do not

      accept returns. 

I received an incorrect or damaged item, what should I do?

      Please contact us right away via email with a photo of the

      damage so that we may file a claim and ship you a

      replacement on the next business day.

 

Products

Where are your ingredients sourced?

     We source our ingredients from some of the finest, fair trade

     producers who have operated for many years. Most of our

     resources have Certified Organic, Fair Trade and Oregon Tilth

     Certifications.

Are all of your ingredients organic?

      We use ingredients that are 90% organic

Do you add colorants to your products?

      We do not add colorants to our products. We allow the

      natural color of each ingredient to influence the color of our

      products.

How do I use your products?

      Each product has a plethora of information listed on the

      page, from ingredient to 'how to'. We also have tons of

      helpful information via our blog posts. Simply type in a topic

      in the 'search' option and a blog post will appear for your 

      reading pleasure.

Where can I purchase your products locally?

      Please visit our Store Locator for a retailer near you. If there

      is no retailer in your area, please feel free to order 24/7 online

      from our store or our retailers.

 

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